Refund policy
At Mecha Spinners, we are committed to providing quality products and ensuring customer satisfaction. However, we understand that there may be occasions where a refund or replacement is necessary. Please carefully read our Refund & Return Policy below to understand how we handle such cases.
1. Order Cancellations
Customers may cancel their order and receive a full refund if the package has not yet been shipped. Once the package is picked up by the shipping company, we are unable to retrieve it, and therefore, a cancellation and refund cannot be issued.
We strongly encourage customers to review our Shipping Policy to understand the estimated delivery times and transit process before placing an order.
2. Damaged or Broken Products
If your product arrives damaged or broken, please contact us within a maximum of 5 days of delivery by emailing us or using the contact form on our website. Be sure to include the following in your message:
- A description of the condition the product arrived in.
- Clear pictures or a video showing the issue.
Once we confirm the issue, we will either send you a replacement product free of charge or issue a full refund.
3. Lost Packages
If your package is confirmed as lost in transit, we will send a replacement or provide a full refund.
- Please monitor your tracking information. If you notice an unusual delay or issue with your shipment, contact us so we can investigate and help resolve the issue.
4. Late Deliveries
If the delivery of your package exceeds the timeframe specified in our Shipping Policy, please contact us so we can review the shipment.
If the package is confirmed as lost or otherwise qualifies for a refund under this policy, we will provide a replacement or full refund.
5. Returns & Refunds
Customers can request a return within 3 days of receiving their package under the following conditions:
- The item must be completely unused.
- The product must be returned in its original packaging.
- All original parts, accessories, and included items must be returned with the product.
- The product must be in the same condition in which it was received.
Once the returned product has been received and inspected, an eligible refund will be issued.
Return Shipping Costs:
- Customers are responsible for paying the cost of return shipping.
- In some cases, we may provide free return shipping depending on the circumstances, availability, and customer location.
6. Incorrect Product Received
If you receive the wrong product, color, finish, or variant, please contact us immediately and provide:
- A clear picture of the product you received.
- A clear picture of the shipping label.
Once we verify the issue, we will arrange for the correct product to be sent to you at no additional cost.
7. Order Number Requirement
To help us process your request quickly and accurately, please include your order number in your message.
Your order number can be found in the order confirmation email you received after completing your purchase.
8. Refund Processing
Approved refunds will be processed using the same payment method used during checkout.
Once your refund has been processed, it typically takes 5–10 business days to appear in your account, depending on your bank, card issuer, or payment provider.
9. Geographic Applicability
This Refund & Return Policy applies to all countries where Mechavers currently ships.
If you have any questions or need assistance with your order, please contact us through the Contact Us page on Mechavers.com or by email at contact@mechavers.com.
Thank you for choosing Mecha Spinners.